BESPOKE BY FOOT SHAPE

If you wear insoles or custom prescription orthotics, our foot shape acquisition process also allows us to obtain their exact dimensions so that the proper amount of room is created when making your bespoke shoes or boots. Depending on how thick your insoles are, we are able to make the pattern of the shoe higher around your ankles, so that your feet won't slip out of the shoes once the insoles or orthotics are inserted.

OUR 10-STEP PROCESS IN DETAIL

1. Ordering

A custom-fitted shoe or boot order may be placed through our website by clicking on a specific model. If you need assistance with placing an order, you may call us at 212-903-5650, text us at 917-398-0980, email us, or schedule a video call.

2. Bio-Foam® Precision Foot Molds delivered to your doorstep

We offer 3-day delivery or next-day delivery options at checkout to customers inside the US and Canada. For customers living outside the US or Canada, deliveries take 4 to 7 business days through DHL Worldwide Express.

3. Foot Shape Acquisition Process

Once you receive your Bio-Foam® precision foot molds, you may follow our instructions manual included in the box. If any part of the manual is unclear, you may book a Zoom video call here to obtain live guidance from our bespoke specialist. You may also call or email us with your questions at 212-903-5650 or charles@bondenoshoes.com. Our manual guides you on how to step in and out of our foot molds, take six photos from specific angles and obtain five girth measurements for each foot, carefully defining your desired snugness or spaciousness throughout each foot. If you do not feel like doing the foot shape acquisition process yourself, you may have someone you trust help you through the entire process. The average time needed to complete the process is 10 minutes.

4. Return Bio-Foam® box with prepaid UPS return label

Once you have completed the foot shape acquisition process, please use the insured and prepaid sticker return label included in the original box to ship your Bio-Foam® foot molds back to us.

5. Toe box blueprint verification

Once we receive your Bio-Foam® foot molds, we will email you within 5 business days a blueprint of your shoe or boot lasts. The goal is to make sure that you are fully satisfied with how the toe box of your shoes or boots will look given your specific foot shape in terms of how round or pointy they are. You may request as many revisions as needed. Each revision takes 2 business days for us to produce.

6. Shoe or boot last carving

Once you have approved the blueprints of your lasts, our last maker will proceed with the physical carving of your lasts, which takes 5 business days.

7. Final design and color confirmation

As we wait for the carving of your shoe or boot lasts, we will email you one last time to confirm your order's design and color details. Up to this point, any design or color preferences can be changed.

8. Shoemaking process

One of our master shoemakers in Italy will use your personal lasts to begin the crafting of your bespoke shoes or boots. The shoemaking process takes 4 months.

9. Order delivery

Once your order is completed, we'll email you to confirm your delivery address, especially if you've moved. If you're away on vacation, we can hold your order and ship it at a more convenient time for you. After confirmation, we'll ship your order within the US and Canada using insured, trackable UPS, or via DHL for international destinations. Your tracking number will be emailed to you.

10. Receiving and wearing your bespoke shoes or boots

Once you receive your shoes or boots, please try them on while wearing the same socks you wore during your foot shape acquisition process. We believe you will experience something truly amazing if you have never worn bespoke shoes before. We offer a Fit Guarantee to make sure that our shoes or boots fit you exactly the way you want. If you have any questions after you receive your order, please reach out to us so we may help.